As soon as the patch went live for 3.9 I purchased Magnus with the ICE I had saved up ASAP from logging in over time. I then saw the event after the fact to get him at 25% off and I was a little upset but also understanding it was my own fault.
I then contacted support and asked if there was any way to get a discount or some ice back for my rushed mistake and they told me some automated drivel about once you press confirm there is no refund, etc.
I went to move on and just say Magnus is still super cool so its not the end of the world, let me finish the event! To my surprise when I completed the event I not only got the talent coins but they also gave me the difference in ICE it would have saved if I would have waited. I know this is something small but I feel like most games don’t do stuff like that or have it built into the system to take care of you. So thanks!