We’ll be updating our Privacy Notice and Terms of Service next month to allow us to improve our behavior systems around voice chat, implement a new refund policy, and set expectations that anti-cheat software may be required to play certain instances of our games in the future. You can read the new terms in full by clicking through each link, but here are some of the highlights:
Privacy Notice : The update to our privacy notice would allow us to record and potentially evaluate voice comms when a player is using Riot voice products, starting with VALORANT. In order for us to take action against players who use our voice comms to harass others, use hate speech, or otherwise disrupt your experience, we need to know what those players are saying. Which is why, moving forward we’ll need the ability to analyze voice data. The relevant voice comms will only be stored or evaluated when a report for disruptive behavior is submitted, otherwise, the audio data will be deleted. If a violation is detected, we’ll take action and remove the data when it is no longer needed for reviews. Our privacy notice is a Riot-wide policy that requires all players, regardless of game, to accept the changes. However, VALORANT is the only available game that currently plans to utilize the ability to record voice data and review it when disruptive voice behavior is reported.
Terms of Service: We’re implementing a new refund policy that will apply across all of our games and regions. This refund policy sets out rules for what can and cannot be refunded, processes for requesting refunds, rules governing refunds related to third-party marketplaces if applicable (like Wild Rift and Teamfight Tactics, which are available on mobile), and other relevant and helpful information. With the launch of Vanguard with VALORANT and some of Riot’s future games being protected by a kernel driver , we updated the language about anti-cheat software that we may require you to install to play certain instances of our games. We will always be as transparent as possible about our anti-cheat programs without compromising our solutions. We’ll let you know about any new anti-cheat programs especially with kernel mode drivers well before they’re released and required to be installed.
If you want to learn more about why we’re making these updates, what’ll happen to your voice data (and how we’re keeping it safe), and how this will impact you, head on over to our RiotGames.com post for more information.
These updates are effective as of [May 30], 2021.
Thanks for playing games with us!
–The Riot Games Team