Okay. Our only realistic way to deal with toxicity is the karma system. Thumbs up, thumbs down - no one is going to write a mail to support about trolling during a match. Unless the guy is completely brain-dead and replaced all his items with scout traps, there’s no way to prove he was acting toxic in the first place.
Now, I played seven 3vs3 Casual matches today. Out of those seven matches, one (1) was not toxic - lost it anyway due to genuinely clueless players.
The other 6 matches consisted of feeding, ping-spamming insta-lockers, who went AFK to boot.
And after suffering through these shit matches (remember: 6 out of 7), imagine my surprise when I am presented with a Karma ban warning.
Seriously. How many f’king Saw insta-lockers going 4/18/5 do I have to put up with, in a single day? And then I get flagged by the karma system? What the actual fuck?
I am not even mad because my account might be in jeopardy, or anything like that. I’m mad because the match-maker is pairing me with these people, and on top of wasting my time, the system supposed to deal with their toxic crap is shitting in my yard instead.
One or the other not working might be acceptable, if irritating - but both screwing up on that scale is sucking the fun right out of the game for me.
If you want to look through your own match history for today, please be my guest. Some actual data on just how bad customer experience is may prompt someone over at SEMC to realize there is an issue.