Game frozen on loading screen

Hey, i’m posting on a friend’s behalf.

he is trying to get in the game, but he can’t. he’s frozen in the Connecting… black screen. IOS btw… did any of you have a similar problem?

edit: He got in this time, but the game Freezes on the main menu. can’t press anything…


After installing the apk my game kept on crashing, it was fixed by unticking the google play checkbox in the game’s settings. But now the crashes are back i keep getting them after the hero selection phase before the game starts i am stuck in a loop of crashes.

The best thing I found to do was return all your settings to original. You can do this by deleting your game data in the app. I changed certain stuff like controls, but I turned off anything that wasnt gonna be used like chat and stuff. Hope that helps.